Refund Policy

When Are Refunds Applicable?

Refund eligibility depends on how far in advance you cancel before your check-in date. The table below outlines what you are entitled to in each scenario.

Cancellation windows are calculated from check-in date at 12:00 PM IST unless stated otherwise at booking.

How Refunds Are Processed

• All approved refunds are credited to the original payment source only — the same card, UPI, net banking, or wallet used at booking.
• Refunds are initiated within 5–7 working days from the date your cancellation is confirmed by our team.
• A confirmation is sent to your registered email address and WhatsApp number once the refund is initiated.
• Actual credit may take an additional 3–5 business days depending on your bank or payment provider — this is outside our control.
• Refunds will not be issued in cash, via a different bank account, or to any third-party payment method.

Applicable Deductions

• Any administrative or villa-specific cancellation fees will be deducted from the refundable amount before processing.
• Payment gateway or transaction charges incurred at booking are non-refundable, regardless of the cancellation window.
• For partial payment bookings, refunds apply only to the amount actually paid, minus applicable deductions.

When Refunds Are Not Applicable

• Bookings under special offers, promotional rates, flash sales, or last-minute deals are non-refundable. This is always stated clearly at the time of booking.
• Cancellations during peak seasons, long weekends, and festive periods (Diwali, Christmas, New Year, Holi, etc.) may follow stricter villa-specific non-refundable terms.
• No-shows — guests who do not arrive without prior written notice — forfeit the full booking amount.
• Early check-outs are non-refundable for the unused nights.

Changing Your Booking Dates

• Date modification requests are subject to villa availability at the time of the request.
• If revised dates carry a higher tariff, the difference must be paid before the modification is confirmed.
• Modified bookings are governed by the terms applicable to the new dates, including updated cancellation or refund conditions.
• Modification requests must be submitted at least 72 hours before the original check-in date.